Shipping & Returns

Shipping Policy

Orders placed by 3PM (Arizona time zone) Monday through Friday will ship out same-day.

Free shipping on orders over $99.

Shipping may be delayed if there is an address or payment concern. We'll email you if we need more information to process your order.

Lost/Damaged Items

If a package is lost in transit, we'll file a claim with the courier. If the item is confirmed lost, we will refund the customer or ship a replacement. 

Damaged items must be reported within 72 hours of delivery. Contact us with detailed photos of the packaging as-delivered. We are not responsible for any damage or theft that may occur after packages are delivered. It is your responsibility to maintain a secure delivery location.

 

Return Policy

New and unused products may be returned for refund within 30 days of purchase, subject to the guidelines and restrictions below. All returns must be approved prior to shipment and will be assigned an RMA number (Return Merchandise Authorization) to aid in our processing.

Apart from incorrectly shipped items, the customer is responsible for the shipping charges for any return shipments. In addition, a 15% restocking fee will be assessed. 

If the original delivery was refused or returned resulting in Scale Speed incurring additional costs relating to the shipment, we reserve the right to deduct that amount from the final return credit.

Return Restrictions

Returned products must be in new and unused condition, in the original packaging, complete with all parts, accessories, and other materials. The below items are subject to further restrictions:

Kits with batteries
The protective seal must still be intact and in place on packaging. Battery cannot have been opened, removed, charged, connected and/or used.

Kits without batteries
The protective seal must still be intact and in place on packaging.

LiPo batteries alone
Returns are not allowed due to safety and regulatory restrictions.

To process a return, contact us at sales@scalespeed.com for approval, RMA number, and instructions.

Return Processing Information

Customers are responsible for any loss or damage to the product while in-transit. Be certain to insure the shipment.

Refunds will be issued via original payment method once we receive the item(s) and confirm condition. Original shipping charges are not refunded.

Scale Speed reserves the right to suspend or terminate business with customers who violate return policies or engage in fraudulent behavior.